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Personal Injury Claims – Case Study
Brodie and Co have been using eMeritus for 3 years. They have over 3,000 claims lodged on the system and add more every day. All of their 150 standard letters are ready to be merged and despatched at the click of a button.
When John Brodie left his previous job to set up his own firm, he decided to use eMeritus. He needed a claims system which was simple to set up and which incurred low start up costs. Once he found premises in Manchester and hired staff, he contacted Bold Venture Computing, developers of eMeritus to arrange installation and commissioning.
The initial visit was spent with Bold Venture understanding the Brodie work flow and business process for handling claims. Much to the delight of John Brodie the standard in house claims workflow was agreed and configured within eMeritus during this initial visit.
John Brodie were also concerned that they would have to rewrite all their 150 standard letters used by the company. However, all these were loaded and integrated effortlessly into eMeritus with the facilities for staff to add more as and when required.
All Brodie’s internal security requirements were satisfied as users were entered on the system with their own passwords and security settings. Within a week, eMeritus was up and running and Brodies were entering claims information into the system. The document management component of the system has been used from the beginning, effectively removing the need for a paper-based office. All post is scanned in early in the morning and linked to the relevant claim, thereby accelerating both accuracy and throughput.
eMeritus has proven to be highly robust and has withstood the rigours of a busy and time critical operation, never having failed since installation. If John needs an addition to the system, Bold Venture is only a phone call away and service is prompt.
John Brodie believes that eMeritus is the perfect claims tracking system if you are a solicitor working in Personal Injury. He stores a high level of detail against each claim and has established workflows to ensure that claims are dealt with consistently across his firm. The in-built document management system allows him to work paper free and the management reporting gives him a business overview on profit centres.
For a demonstration, call Mark Croasdale on 01200 445583 or email enquiries@eMeritus.biz. | ||
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