Features

Comprehensive database

Store everything you need to know about a claim in plenty of detail - right down to details such as fax numbers, E-mail addresses, multiple categories of expert witness, Injuries and vehicle particulars.

Diary system

Records the full history of the claim and includes reminders with countdowns to important dates. A two-tier system of reminders ensures that critical dates are not missed without overloading claims handlers.

Workflow system

We call this the "Claim Navigator". It streamlines the claim handling process by presenting the user with a chronological tree view of key events and standard letters and can even be developed into a tutorial system for inexperienced staff. Multiple standard letters can be generated with a few mouse clicks.

Standard letters, documents and bundles
Integration with Microsoft Word means complete flexibility when designing standard documents. Generate output to printer, fax or email.

eMeritus Claims Management Software allows users to set up default media preferences for regular recipients. It automatically overrides printed letters with a fax or email on a company by company basis.

Document imaging
Retrieve all your incoming correspondence and prepare document bundles to send with outgoing letters, all without leaving your desk. No need to purchase a separate, expensive DIP system.

Time recorder
Automatic timing, variable billing rates, analysis by individual or matter.

Damages schedule and calculator

Monitor agreed amounts, settlement shortfall, allow for percentage liability. Automatically transfer the schedule to the Particulars of Claim in a standard letter.

Digital photographs storage and retrieval
A clearer view of vehicle and property damage and injuries.

Import/export
Refer work out, exchange files with other eMeritus users.

Sophisticated management reporting

Compare claims handler performance, analyse settlement times, distribution of claim types amongst work sources, Identify slow moving claims - the possibilities are endless. Report specifications can be saved for re-use as part of a monthly schedule. Output can be sent directly to a spreadsheet for further manipulation.

Full security implementation with user-configurable access levels
Set up categories of user to suit the needs of your business. A secure password system and background logging allow you to limit access to sensitive areas and supervisors are able to maintain strict control.

Web access
Enhance client care, Reassure referral sources and raise your company profile by allowing web monitoring of a claim's progress.

Key events system
Key events speed up generation of standard letters and simplify analysis of turnaround times.

File notes

Unlimited space to record important information at all stages of a claim. All text editors incorporate spell checking and standard paragraph text insertion.

NB notes

A handy utility for internal use. Notify colleagues of potential problems, identify special requirements. Notes follow the data and appear automatically on a new claim.

For a demonstration, call Mark Croasdale on 01200 445583 or email enquiries@eMeritus.biz.